Terms of Sale

We hate returns! We try to avoid them by providing full and accurate information both on the web-page and in response to any questions before sending off a piece of silver
Unless otherwise arranged, we dispatch by Registered Airmail or by Swiftair Recorded airmail depending upon the destination, with the most careful packaging individually tailored to each item. The parcel goes off on receipt of details of the credit card — you can send them by using our securely encrypted email facility which we debit on the day of dispatch. The invoice and credit card slip goes airmail under separate cover to the purchaser. Each parcel is insured by us under our own policy arrangements. Freight, packing and insurance are included in the purchase price on all shipments in excess of £65.
If, nonetheless, a piece is to be returned, we will accept returns provided that we are advised of this within two weeks of receipt and refund the purchase price in full when the piece returns to us in the condition in which it left us. It will be covered by our insurance, but only if it is returned in accordance with our instructions and in the packaging in which it was sent.