We hate returns! We try to avoid them by providing full and accurate information on the web-page and then responding to a specific enquiry with a full condition report including dimensions. We also encourage telephone enquiries and the use of the phone to convey payment details and to ensure that all shipments are exactly as the customer wishes.
Unless otherwise arranged, we dispatch by Special Delivery or by Royal Mail's "SignedFor" airmail service depending upon the destination, with the packaging most carefully tailored to each individual item. The parcel usually goes off on the day following receipt of payment: credit/debit card details can be sent by fax or by phone. Payment may be by cheques drawn in sterling on a London bank, credit/debit card or Paypal, though in the last-named we have to apply a surcharge of 2% on the total cost because of Paypal's very high charges. Mastercard, Visa or American Express are all acceptable.
For overseas purchases, the invoice and credit card slip go by airmail under separate cover. All shipments are insured direct with our own insurers. Postage is charged extra, preferably by a separate transaction after postage so that we can charge the exact cost. Inevitably an estimated cost will be a little higher.
If a purchase is to be returned, we will accept any returns provided that we are advised of this within two weeks of receipt. We refund the purchase price in full when the piece reaches us in the condition in which it was sent and in the same way that it was paid, deducting only any charges we incurred (e.g. credit card charges). The return journey is also covered by our insurance, but only if the return is made in accordance with our instructions and using the packaging in which it was sent. Postage charges will not be refunded.