Terms of Sale

We hate returns! We try to avoid them by providing full and accurate information on the web-page and then responding to a specific enquiry with a full condition report including dimensions.
Unless otherwise arranged, we dispatch by Special Delivery or by Royal Mail's "SignedFor" airmail service depending upon the destination, with the packaging most carefully tailored to each individual item. The parcel goes off immediately after receipt of payment: credit/debit card details can be sent by fax or by using our securely encrypted email facility. For overseas purchases, the invoice and credit card slip go by airmail under separate cover. All shipments are insured direct with our own insurers. Postage, packing and insurance are included in the purchase price for all shipments in excess of £65.
If a purchase is to be returned, we will accept any returns provided that we are advised of this within two weeks of receipt. We refund the purchase price in full when the piece reaches us in the condition in which it was sent, deducting only any charges we incurred (e.g. credit card charges). The return journey is also covered by our insurance, but only if the return is made in accordance with our instructions and using the packaging in which it was sent.